Terms and Conditions

Effective Date: 25 August 2025
Last Updated: 25 August 2025

In Plain English (Easy-to-Read Summary)

This is a plain-English summary for your convenience. The fuller legal Terms & Conditions are provided after.

• You must be over 18 (or have a parent/guardian agree) to place an order.
• All prices on our website are in AUD and include GST unless stated otherwise.
• When you place an order, it’s an offer only. We’ll confirm stock with our suppliers and review your payment. Your order is accepted (and a contract formed) only once we email you a Sales Order Confirmation.
• Payment is required in full before orders are shipped. Tax Invoices are emailed once your order is confirmed and dispatched.
• We ship directly from our suppliers or warehouse. Delivery times are estimates only and may vary. Once delivered by courier or post, the goods are your responsibility — please collect and secure them promptly.
• Suppliers may occasionally be out of stock. If this happens, you can choose to: (1) place the product on back order and we’ll provide an ETA as soon as possible, (2) accept a similar alternative, or (3) receive a full refund.
• If products are faulty, damaged, or not as described, please notify us within 7 days by emailing .
• You’re entitled to a refund or replacement if goods have a major fault under the Australian Consumer Law. Change-of-mind returns are not accepted.
• Some products may also have manufacturer warranties. It’s usually fastest to deal directly with the manufacturer, though we can help if needed.
• We may suspend or block website access if we suspect misuse, fraud, or security issues.
• Any reviews or submissions you provide remain yours, but we may use, publish, or remove them at our discretion.
• Email is our main way of contacting you. Please make sure emails from @waterpumpsdirect.com.au don’t go to your spam or junk folder.
• Your personal information is handled under our Privacy Policy.

PART A: INTRODUCTION & DEFINITIONS

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the use of this website (waterpumpsdirect.com.au) and the purchase of products offered through it.
1.2 By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.
1.3 This website is owned and operated by Water Pumps Direct (ABN 32 058 768 827) (“we”, “us”, “our”).

2. Definitions

2.1 “Website” means waterpumpsdirect.com.au.
2.2 “Customer”, “you”, or “your” refers to the person using the website or purchasing products.
2.3 “Products” means the goods available for purchase on the website.
2.4 “Supplier” means third-party manufacturers or distributors from whom we source Products.
2.5 “Business Day” means a day on which banks are open for business in Brisbane, Australia, excluding weekends and public holidays.
2.6 “Transaction Fee” means any non-refundable surcharge applied to certain payment methods (for example, debit/credit card) to cover merchant service charges.
2.7 “Code” or “Codes” means a promotional or discount code issued by us for use on the Website.
2.8 “Delivery” (including references to “shipping”) means the transportation of Products from our Supplier or warehouse to the Delivery Address you provide.
2.9 “Submission” or “Submissions” means any comments, reviews, feedback, suggestions, questions, ideas, images, or other content provided by you to us, whether through the Website, social media, or otherwise.

PART B: TERMS & CONDITIONS FOR SALE OF GOODS

3. Eligibility & Use of Website

3.1 You must be at least 18 years of age to place an order. If you are under 18, you may only place an order with the involvement and consent of a parent or legal guardian, who will be deemed the contracting party.
3.2 You agree not to use this website for unlawful purposes, or in any way that may damage or impair its operation.
3.3 We may suspend, restrict, or terminate your access to the Website at any time, without notice, if we suspect misuse, fraudulent activity, security concerns, or for any other reason at our discretion.

4. Formation of Contract

4.1 When you place an order through the Website, or via an order created on your behalf by our staff, you are making an offer to purchase the Products listed.
4.2 We will review your order, confirm payment has been received and cleared, and check stock availability with our suppliers. A binding contract is formed only when we email you a Sales Order Confirmation (which may include a PDF attachment or other written confirmation). Until that time, your order remains an offer that we may accept or reject at our discretion.
4.3 You must check your order carefully before submission. Once submitted, cancellations or changes may only be made by agreement, unless otherwise required by law.
4.4 We reserve the right to refuse or cancel orders at our sole discretion, including for errors in pricing or product description, unavailability of stock, withdrawal or suspension of a product, or where delivery is not available to your location, and without liability.
4.5 If we reject an order after payment has been received, you are entitled to a refund (or credit, where agreed with you) for any amount paid.
4.6 You must provide a valid email address and mobile phone number so we can communicate with you about your order. Email is our primary form of communication, and you are responsible for ensuring that emails from @waterpumpsdirect.com.au are received (including checking spam/junk folders and whitelisting our domain). We may also contact you by SMS or other electronic messaging services.
4.7 If you place an order for delivery to another person, you confirm that you have their consent to provide their personal details to us for fulfilment purposes.

5. Pricing & Payment

5.1 All prices communicated by us — whether on the website, in quotes, invoices, order confirmations, or other correspondence — are stated in Australian dollars (AUD) and include GST unless otherwise stated.
5.2 We may change prices at any time prior to accepting your order.
5.3 Payment must be made at the time of order via approved methods including debit/credit cards or other options offered at checkout.
5.4 Payments are processed securely by third-party providers (such as Stripe). We do not store or retain your full card details (debit or credit) on our servers. Limited card information (such as the last four digits and expiry date) may be visible to us via Stripe for transaction and customer service purposes. You agree to also be bound by the terms and privacy policies of such providers.
5.5 Unless specifically stated otherwise, transaction costs may apply to certain payment methods, including debit/credit cards and other transactions processed via Stripe. We reserve the right to charge a surcharge to cover the costs of processing your payment, whether or not such charges are itemised on your order or invoice. Transaction costs may change from time to time, but will not exceed our own direct costs of processing.
5.6 By placing an order, you confirm that you are authorised to use the payment method provided and that you have not engaged in any fraudulent or unlawful conduct.
5.7 Invoices are issued electronically by email after payment has been processed and the order has been secured with suppliers. A Tax Invoice is normally issued once the goods have been picked up for delivery or confirmed as dispatched by our supplier(s). You are responsible for ensuring that you have access to the email account provided at the time of order, as this is the primary method we use to communicate with you about your purchase.

6. Delivery & Risk

6.1 Unless otherwise stated, products are shipped from our suppliers or directly from us.
6.2 Any delivery timeframes communicated by us — whether on the website, in order confirmations, invoices, emails, quotes, or other correspondence — are estimates only. Actual delivery times may vary depending on supplier availability, shipping conditions, and courier services.
6.3 All delivery times provided by us are based on our best subjective analysis of prior orders and typical courier performance. They may represent “best case” scenarios and cannot account for every special circumstance. We do not guarantee delivery within any stated timeframe and are not liable for any loss, damage, cost, expense, or injury you or any third party incur as a result of delivery delays, whether caused by suppliers, couriers, our staff, or otherwise.
6.4 We reserve the right to adjust delivery charges if the delivery address or delivery options you provide are incorrect or incomplete. We may also adjust delivery fees if courier or supplier charges change after your order is placed. If an adjustment is required, we will notify you and you will be given the option to re-confirm your order with the revised charges or to cancel for a full refund.
6.5 Where an order is shipped to more than one delivery address (whether at your request or as arranged with us), delivery fees will apply for each delivery destination. Additional charges may also apply where you request changes to the delivery address after the order is placed.
6.6 From time to time, a supplier may advise that a product is unavailable after you place an order. In such cases, we will notify you and offer the option to: (a) cancel the order for a full refund, (b) accept a suggested alternative product (with any difference in price refunded or payable), or (c) wait for the original product to become available where an estimated restock date is provided.
6.7 Where you place multiple orders, we may at our discretion consolidate them into a single delivery or ship them separately. Delivery fees will apply as per each order unless otherwise agreed in writing.
6.8 Title in the products remains with us until full payment has been received and cleared. Risk in the products passes to you upon delivery to the address you provide. We will rely on confirmation provided by the courier or delivery agent (including tracking updates, delivery scans, and photographic evidence, where available) as evidence of delivery, unless reasonable evidence to the contrary is provided and accepted by us in our reasonable discretion. It is your responsibility to ensure that delivered goods are collected and secured promptly once delivered.
6.9 You must inspect your products within seven (7) days of delivery and notify us promptly if any goods are defective, damaged, missing, or incorrect. We strongly recommend opening packages to confirm the correct pump model or product has been supplied. Notifying us within this timeframe helps ensure an appropriate and timely remedy can be provided.
6.10 You are responsible for ensuring correct delivery details are provided and for accepting delivery. If the courier or delivery agent determines that delivery to the nominated address is unsafe, insecure, or impractical, your goods may be taken to a local depot, postal outlet, or collection point. It is your responsibility to collect the goods within the required timeframe. Additional charges may apply for re-delivery or redirection.

7. Returns, Refunds & Consumer Guarantees

7.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
7.2 You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7.3 To request a return or refund, you must contact us via the details below. We will provide instructions, which may require return of the goods to the supplier.
7.4 We do not accept returns for change-of-mind purchases.
7.5 Where refunds are issued, any non-refundable Transaction Fee (as defined in clause 2.6) will not be refunded, except where required by law.
7.6 Refunds agreed to will be processed promptly, but the time taken to appear in your account depends on your financial institution.
7.7 We are not responsible for delays once the refund has been issued, nor are we responsible if a refund fails because you provided inaccurate or incomplete bank or payment details.
7.8 When possible, refunds will be made to the original payment method used for the order, in accordance with card scheme rules.

8. Warranties & Disclaimers

8.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Except as required under the ACL or expressly stated otherwise, we make no warranties or representations regarding the products, their fitness for purpose, or accuracy of descriptions.
8.2 Some products may also come with a manufacturer’s warranty. These warranties are provided directly by the manufacturer and are separate from your rights under the ACL. While we may provide reasonable assistance to help you make a claim, it is usually faster and more effective for you to deal directly with the manufacturer for warranty matters.
8.3 To the maximum extent permitted by law, we disclaim all other warranties, whether express or implied.
8.4 Images of products on the Website, in our emails or attachments, or in any brochures or documents we share are for illustrative purposes only. Sizes, dimensions, and colours may differ slightly in real life, and accessories shown with products are for demonstration purposes only.
8.5 The Website, our emails, attachments, and any related documents or information we provide are supplied on an “as is” basis. While we endeavour to ensure accuracy and currency, they may contain errors, inaccuracies, or may not always be complete or current.
8.6 Subject to consumer protection laws that cannot be excluded, we make no representations or warranties regarding the operation, reliability, or availability of the Website, our emails, attachments, or other information or documents we disseminate, nor the accuracy or completeness of the content included.

9. Limitation of Liability

9.1 To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of this Website, reliance on its content, or purchase of products.
9.2 Our total liability for any claim arising out of these Terms or a purchase shall not exceed the purchase price of the product in question.
9.3 You may access this Website from outside Australia at your own risk. We make no representation that the content of the Website complies with the laws (including intellectual property laws) of any country outside Australia. You are responsible for ensuring compliance with the laws of the place in which you access the Website, to the extent those laws apply.

10. Promotions & Discounts

10.1 Offers and promotions may only be used on the Website, including for purchases of Products selected from the Website and purchased through the shopping cart. You may receive online offers and promotions which include a Code for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply a Code retrospectively once you have submitted your Order.
10.2 Terms and conditions will apply to the use of any offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers.
10.3 Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your Code is lost or stolen it will not be reissued.
10.4 Any “% off” discount stated applies to the Australian recommended retail price (RRP) of items, including the Australian GST component of that price. Discounts, including any “% off”, are not available when purchasing gift cards.
10.5 We may withdraw, cancel, or change any promotion or Code at our discretion without notice.

PART C: SUBMISSIONS

11. Ownership of Submissions

11.1 Other than personal information (which is subject to our Privacy Policy), you retain ownership of any Submissions you provide.
11.2 By making a Submission, you grant us a worldwide, royalty-free, perpetual, transferable licence to use, copy, modify, publish, and distribute your Submissions in any media, including for promotional purposes. This includes the right to share, publish, or distribute Submissions through third parties, partners, associates, and online platforms. This licence also includes our right to refuse, remove, or delete Submissions at our discretion.
11.3 You warrant that you own or have the necessary rights to make the Submission and that it does not infringe the rights of others.

12. Social Networking Sites

12.1 These Terms also govern Submissions made on third-party platforms (e.g., Facebook, Instagram, YouTube, LinkedIn).
12.2 Comments, images, videos, or other material posted on third-party platforms do not necessarily reflect our views.
12.3 All such Submissions must comply with these Terms and the terms of use of the relevant social networking site.

13. Content Standards for Submissions

13.1 Submissions must be polite, in English, and your own work.
13.2 Submissions must not include:
(a) profanity, racist, sexually explicit, defamatory, abusive, or threatening material;
(b) remarks impersonating others or making false claims;
(c) spam, advertising, brand promotions, or links to external websites;
(d) personal information (e.g., phone numbers, addresses, card numbers);
(e) confidential supplier or manufacturer details, or alternative ordering information.
13.3 You are solely responsible for your Submissions. We do not actively monitor all content but reserve the right to moderate, edit, or remove Submissions at our discretion.

14. Confidentiality & Liability for Submissions

14.1 Submissions are considered non-confidential and non-proprietary. We may use, copy, distribute, or disclose them for any purpose.
14.2 We may disclose your identity to third parties who claim a Submission infringes their rights.
14.3 We are not liable for the content or accuracy of Submissions posted by you or other users.

PART D: GENERAL

15. Intellectual Property

15.1 All intellectual property rights in the Website, its content, logos, and trademarks are owned by or licensed to us.
15.2 You may not copy, reproduce, modify, distribute, or exploit any content without our prior written consent, except as expressly permitted in clause 15.3.
15.3 You may share short excerpts of text from our Website (including on commercial websites) provided that:
(a) you clearly attribute Water Pumps Direct as the source, and
(b) you include a visible, dofollow hyperlink back to the original page on our Website. The hyperlink must not use “nofollow”, “sponsored”, or any similar attribute that prevents search engines from recognising it as a standard link.
15.4 Images, graphics, logos, and downloadable documents may not be copied, reproduced, or redistributed without our prior written consent.

16. Third-Party Services & Links

16.1 This Website may contain links to third-party websites or services. These are provided for convenience only.
16.2 We are not responsible for the content, availability, or terms of such third-party sites.
16.3 Your use of third-party services (e.g., Stripe, Google, courier companies) is subject to their respective terms and conditions.

17. Privacy

17.1 Our handling of personal information is governed by our Privacy Policy, available at https://waterpumpsdirect.com.au/privacy-policy.
17.2 By using the Website or placing an order, you consent to our collection and use of your personal information in accordance with that policy.
17.3 You represent and warrant that all personal information you provide is accurate and up to date, and that you have obtained the necessary consents for any third-party information supplied.
17.4 Marketing communications (including by email, SMS, or similar platforms) are also subject to our Privacy Policy, and you may opt out at any time as set out in that policy.

18. Indemnity

You agree to indemnify us for any loss or damage suffered as a result of your breach of these Terms or misuse of the Website or Products, except to the extent we are legally obliged to bear such loss. This indemnity extends to our related companies, directors, officers, employees, agents, contractors, suppliers, partners, and associates.

19. Virus Warning

19.1 We take care to ensure the Website, our emails, attachments, and any documents or data we provide are free from viruses or other harmful code, but we cannot guarantee this.
19.2 You are responsible for scanning all data, files, emails, and attachments for viruses and assume all risk of use.
19.3 We are not liable for any loss or damage arising from the use of the Website, our emails, attachments, or any documents or data we provide, even where filtering and scanning measures have been applied.

20. Electronic Communications

20.1 When you visit the Website, place an order, or send us emails, you are communicating with us electronically.
20.2 You consent to receive communications from us electronically, including via email, SMS, RCS, Messenger, WhatsApp, or other similar platforms you use to communicate with us. We may use these services for order and account updates, as well as to send you marketing or promotional messages.
20.3 Formal legal notices and official correspondence will be deemed validly given only when sent by email to the address you supplied when placing your order or creating an account.
20.4 You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy legal requirements for written communications.

21. Governing Law & Jurisdiction

21.1 These Terms are governed by the laws of Queensland, Australia.
21.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia (Queensland Registry).
21.3 If you access the Website outside Australia, you are responsible for compliance with local laws.

22. General Provisions

22.1 Severability: If any provision of these Terms is found invalid or unenforceable, it will not affect the remainder.
22.2 Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights without notice.
22.3 Waiver: Any failure or delay to enforce a right does not constitute a waiver of that right.
22.4 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

23. Changes to Terms

23.1 We may update or amend these Terms at any time by publishing a revised version on the Website.
23.2 Changes will not affect orders already accepted prior to the date of change.

24. Contact Details

For any questions about these Terms, please contact:
Water Pumps Direct (ABN 32 058 768 827)
321 Water Street, FORTITUDE VALLEY QLD 4006
Email:

For privacy-related matters, please refer to our Privacy Policy or email

We accept correspondence by post, but important or time-sensitive communications (including legal notices) must also be sent by email. Postal mail may be delayed due to forwarding and handling, while email is the fastest and most reliable method of contact.